E-mail bouncebacks are due to a number of reasons

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Why do emails bounce? Emails can bounce for a variety of reasons. The two most common are:

1. Classmate or Teacher changed email address and former email address is no longer valid.
2. Receiving email server was temporarily down or inaccessible.

How do I fix a bounceback problem? Classmates or Teachers have to correct their own e-mail address. Here is the procedure for handling bouncebacks:

1. Contact the classmate at a different email address or by phone. Inform the classmate that his or her email address is bouncing.
2. When the classmate logs into the web site a copy of the bounce notice is displayed.
3. Classmate has the opportunity to enter an updated email address. If current email address is valid classmate may opt to keep current email address.
4. Classmate must click the link provided to send a verification email (this is to be sure email is actually getting through now).
5. Classmate must receive the verification email and click the link inside. The bounce problem is now solved and classmate can receive emails from the site again.

Important: The classmate or teacher must be involved in the solution. Until the classmate clicks the link in the verification email, no further emails from the class web site can be sent.