Village at Apache Wells

Board Meeting Minutes

        January 7, 2020

 

1. The meeting was called to order by Hayward at 8:30 am.             Present: Hayward, Mills, Brown, Hubbs, Borgwardt and Gurule. Guests: Brian Marquez, #2035-Patton and #3012-Smy.

 

2. Proof of notice of meeting was acknowledged.

 

3. It was moved by Borgwardt and seconded by Brown to approve the minutes from December 10, 2019. Motion passed.

 

4. Brian Marquez, Operations Manager for Thorcomm addressed the owners’ continued dissatisfaction with the poor service experienced throughout the contract and how issues will be handled more efficiently. This is Brian’s first visit to the VAW.    

 

New parts are on site. The company has upgraded its phone system.      When an owner calls in, alerts are sent to Brian, George (owner), and Kody in dispatch.  

 

The work number is 844-484-6726. Brian’s email is: brian.marquez@thorcommllc.com.  Kody can be reached at: dispatch@thorcommllc.com from 7 am to 7 pm California time. Calls should be returned in 15 minutes. Service request should be completed within 48 hours unless the call is late Saturday or Sunday. In that case, a callback will be on Monday.  We are on a residential plan, not a group plan.   

 

Hayward stressed that, at the onset of our contract, we were assured    there would not be any interference with internet or phone lines. Marquez stated that Cox frequently disconnects lines. Hayward stated that this was a problem between Thorcomm and Cox and to handle it.

It could be that we will put locks on our boxes so that service providers would need to schedule morning appointments in order to go to our office and request to have the boxes opened while the manager is on site. 

 

To set up a new account, an owner should call and email Thorcomm from Monday to Friday.

 

Brian will go into the storage area and clean up Direct TV materials. 

 

5. Owner Concerns.

#3012 -Owner’s request to have the Board pay his $500 deductible for an insurance claim was denied. Owner’s request for the Board to determine the necessity for the ceiling pipe above his unit is granted.

 

#2035- The Board response into inquiry about using the pool facility at Apache Wells while our North pool is resurfaced is that a request was sent to Apache Wells, but no response was received. It was noted that in the past, Apache Wells was permitted to use our pool when theirs was not available.

 

6. Treasurer’s Report. Borgwardt will discuss roofing concerns with Core Insurance. Clean Cut must receive Board pre-approval for any extra not included in the contract. The proposal should be written with specifics listed. It was moved by Borgwardt and seconded by Hubbs to accept the Treasurer’s report. Motion passed.

 

7. Manager’s Report. Due to liability issues, the HOA will no longer provide the large ladder for service-provider use. The current ladder is not usable and will be removed.

 

8. Unfinished Business. It was moved by Brown and seconded by Hubbs to approve the Bylaws revision as amended for distribution to and approval of the owners. Motion passed. 

 

Pete Evans from State Farm will represent homeowners in the insurance discussion at the annual meeting on February 18, 2020.

 

Board members who are liaisons to committees are asked to write a report which will be included in the packet sent to owners prior to the annual meeting. Packets will be mailed January 17, 2020.

 

9. New Business. After looking at our CC&Rs, our attorney recommends that the Board consider redoing the document to bring it up to date. This will be referred to the new Board in February.

 

10. The next meeting will be February 11, 2020, at 8:30 am.

 

11. The meeting adjourned at 11:17 am.

 

Jean Mills     jeanmills2623@gmail.com